06-15-2012 03:54 PM
I did a stupid thing, I agreed to an update of my desktop software. This has caused a problem that I did not expect. The new version of the desktop software does not recognize the Agent Office 10 CRM software, in fact the only db it will allow me to sync with is Microsoft Outlook or Outlook Express. I have Outlook express on my system, however it is not what I use as my CRM.
The BB desktop manager version that loaded is 188.8.131.52 (60).
I have removed it, and reloaded, same result.
What the heck is going on....frustrated.
06-26-2012 07:38 AM - edited 06-26-2012 07:43 AM
Welcome to the BlackBerry® Support Community Forums.
Synchronization with Agent Office was supported in BlackBerry® Desktop Manager 4.2 SP2.
The newer versions would require an add-on plug-in since as it is not a supported synchronization program, I would suggest reaching out to Agent Office for the required add-on.