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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎12-01-2012
My Device: Bold 9900
My Carrier: Telus

Alarm, ring tones, music: only works if I turn off phone and take out battery then restart.

Bought phone in August. Within the first week the music would not play unless I took out the battery and restarted. Then the alarm started not to work. And now the ring tones, even the preloaded ones. Phone freezes atleast once a day too! I miss my old Bold 9600. This new phone sucks, can I return it? Its like new, not even a scratch! You know what, I think I might try a iphone.
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Alarm, ring tones, music: only works if I turn off phone and take out battery then restart.

Hello Tony225, 

 

Welcome to the forums and sorry to hear about your issues.

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo


 

-SR

 

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