01-19-2011 07:01 AM
One of my bosses is currently utilising a Torch 9800 (v.188.8.131.52) and has posed a bit of a problem to me.
He has an email account set up on the phone but cannot access any of his emails - the same may be the case for any PIN messages but he does not use this feature.
It appears that anytime he tries to enter the general "Messages" or email specific "Messages" it is taking him to the "Text Message" inbox - . When he receives an email he can read it, but once read it can no longer be accessed. I have tried accessing the inbox in a few different ways but each time it just goes to his Text Messages. We tried saving an email but again the "Saved Messages" folder directs to "Text Messages"
I've had a gander through the forums but haven't been able to find anything useful.
Any help would be greatly appreciated!
Solved! Go to Solution.
01-19-2011 10:06 AM
he may have the email box hidden...he needs to find the shortcut to it or create one.
now if he is seeing the emails under the messages folder...that will show both emaila nd txt together and that is normal operation.
01-19-2011 10:29 AM
Thanks for the response but there are no hidden folders sadly. It seems more to be an issue of a bad link or shortcut rather than anything being missing.
01-19-2011 10:41 AM
well, assuming that you are running the latest software...have you tried a total wipe out?
I don't see anything but the stuff i put in my instant messaging folder...which is my yahoo messenger. blackberry meseenger and my yahoo inbox with my email address...but i can move that to other folders if i want to.
at one point my yahoo inbox shotcut was under "All"