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BlackBerry® OS Smartphones

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Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All incoming calls are from UNKNOWN NUMBER

It will when you set the Smart Dialing correctly
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Contributor
Posts: 10
Registered: ‎12-04-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

I checked the smart dialling settings against my husband's phone - we live in same area - and our settings are the same. But his works, mine doesn't. Very frustrating... 
Contributor
Posts: 25
Registered: ‎12-07-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

I ahve set up the phone as indicated and I still get "unknown number" for all incoming calls.  I have downloaded/sync'd my contacts from Outlook 2003.  Could there be something in Outlook that is causing the problem?

 

Doug

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All incoming calls are from UNKNOWN NUMBER

doug, you never answered

2) Options > Security > General Settings > Content Protection Include Contacts = No.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 25
Registered: ‎12-07-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

The phone is set up as you indicated.  Finally found the last step, set it to "no", but I still get all of my calls indicating "unknown caller".  Once the call is answered, the information comes up as to who is calling with name and number, which I assume is coming from the contacts folder on the BB.

 

Doug

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All incoming calls are from UNKNOWN NUMBER

So, now that you have found and fixed that, With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Test again.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 25
Registered: ‎12-07-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

Tried that.  No luck.  Still get the unknown number message on the screen.

 

Doug

Contributor
Posts: 10
Registered: ‎12-04-2008
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

I managed to fix it. It is not a phone problem , it is a carrier problem. You need to phone your carrier and report the problem. I did that and after they tweaked something in my account settings it worked. 

 

 

New Member
Posts: 1
Registered: ‎09-21-2009
My Device: Not Specified

Re: All incoming calls are from UNKNOWN NUMBER

Do you need to subscribe to caller ID to solve this problem? I really only care about the numbers in my address book showing up, so I don't want to pay the $5 a month for caller ID.
Visitor
Posts: 1
Registered: ‎04-19-2010
My Device: Bold 9700
My Carrier: Vodcom

Re: All incoming calls are from UNKNOWN NUMBER

The problem for me was that I did not have a subscription for the Caller ID service. I called my carrier and once this service was activated (it is not free), I could then see the names for incoming calls of callers recorded in my Contacts.