10-16-2013 09:08 AM
Suddenly today the Alt and Shift keys stopped working on my phone, as well as at times the 'a' key and the key for turning the phone on and off. My phone password is all uppercase and numbers so this now means I'm locked out of my phone as I can't type these since they require the shift/alt keys. I have tried taking out the battery and rebooting the device a couple of times but to no avail. Equally I have tried connecting my phone to my laptop via USB but it doesn't garner any reaction. I now cannot use my phone at all except to take calls - advice/help much appreciated.
10-17-2013 12:21 AM
Hi and Welcome to the Community!
What you describe is often caused by moisture intrusion...if that is at all possible, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!