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New Contributor
Posts: 4
Registered: ‎12-19-2011
My Device: 9860
My Carrier: Airtel
Accepted Solution

Always shows 1 message unread in email

I am using BB9860 (OS7). After couple of days proper operation, now always i am getting 1 message as unread in email.

 

Even i have opened individually all the mails inthe inbox and marked as Read. But still showing 1 message as unread. If new 5 messages comes to the inbox then it shows as 6 message as unread. After reading 5 messages the alter goes back to 1 message as unread.

 

Let me know how to clear this message.

 

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Always shows 1 message unread in email

try mark prior read when clicking on todays date?

 

I have to do that once in a while

 




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New Contributor
Posts: 4
Registered: ‎12-19-2011
My Device: 9860
My Carrier: Airtel

Re: Always shows 1 message unread in email

I have done this prior read, but no improvement. Still it is showing 1 unread message.
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Always shows 1 message unread in email

Follow Knotty's advice then remove your battery while your phone is powered on and replace it a few seconds later. This has worked for me.


Let us know if it works for you. Smiley Happy

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New Contributor
Posts: 4
Registered: ‎12-19-2011
My Device: 9860
My Carrier: Airtel

Re: Always shows 1 message unread in email

Yes, after power cycle (battery removed and put back), the unread message is cleared.

Thank you very much, BillJ.
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New Member
Posts: 1
Registered: ‎08-27-2014
My Device: Blackberry Bold 9900
My Carrier: AT&T

Re: Always shows 1 message unread in email

We just got new Blackberrys during our email migration from Lotus Notes to Outlook Web App.  On the new phone I get the same problem, always 1 unread message. I tried the "pull battery" trick above, but it didn't work for me.

 

What fixed it for me is, while in Messages and today's date selected,

 

  1. I went to menu > Search by > Advanced
  2. under "Show" set Type = Email and set Show = Unread Only, then clicked on Search.  It found an unread email I couldn't find before.
  3. The problem was fixed once I opened it.

It seems odd that I couldn't simply find that unread email, but at least I've fixed the problem.