12-17-2013 12:05 AM
12-22-2013 06:12 PM
12-22-2013 06:46 PM
Providing useful help is of course dependent on full understanding...and, from the limited details you have so far provided, I fear we cannot yet properly understand your situation. So, here are some helpful things you could review...
First, check here:
If that is indeed the app in question (I cannot, from what you've so far said, be certain if it is), then please review carefully ALL of the compatibility items and be 100% certain that the devices you are testing on are 100% compatible...if they are not, then then result may well be as expected...one cannot expect an app to function on a device that it is not compatible with.
Next, please check the Support page, also linked from the above and review all that is there in this regard.
Next, please provide full details...e.g., when you review the compatibility information, please provide here your answers so that we can better understand your situation.
Lastly, please understand that no one here can officially answer your questions. I don't know why anyone would refer you to this site for any formal support, for that is exactly NOT what this site is for. Refer:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!