01-17-2013 09:36 AM
Anyone run into this?
All has been quite fine with my 9780 for syncing and backing up until I recently allowed the upgrade to BB Desktop v7.1 software (v22.214.171.124 to be exact). Now, I get the error in the subject line along with a message advising to "select a different folder with write permissions"!
Now, the folder has not changed and I checked it anyway. There is no write permission issue. Created a new folder (albeit a different subfolder of the default Blackberry folder) and the same error occurs.
Seems like a bug to me but not being able to backup is certainly not great!
01-21-2013 08:40 AM
We would like to help regarding the issue you are experiencing with backing up your BlackBerry smartphone data using the BlackBerry Desktop Software to a specific folder.
As a test, create a new folder on your desktop, point the default backup location for the BlackBerry Desktop Software to this folder and attempt another backup as a test.
By default, the BlackBerry Desktop Software saves your backup files to C:\My Documents\BlackBerry\Backup on your computer.
In the BlackBerry Desktop Software, click Device > Back up.
In the File Options section, click Change > Yes.
Browse to a folder and click OK.
Test another backup.
Let us know if you receive the same error message.
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