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New Contributor
Posts: 9
Registered: ‎04-07-2011
My Device: Bold 9780
My Carrier: Virgin

An Error Occurred backing up your data - Desktop v7.1 ONLY!?

Anyone run into this?


All has been quite fine with my 9780 for syncing and backing up until I recently allowed the upgrade to BB Desktop v7.1 software (v7.1.0.37 to be exact). Now, I get the error in the subject line along with a message advising to "select a different folder with write permissions"!


Now, the folder has not changed and I checked it anyway. There is no write permission issue. Created a new folder (albeit a different subfolder of the default Blackberry folder) and the same error occurs.


Seems like a bug to me but not being able to backup is certainly not great!


Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: An Error Occurred backing up your data - Desktop v7.1 ONLY!?

Hello DTMOC,


We would like to help regarding the issue you are experiencing with backing up your BlackBerry smartphone data using the BlackBerry Desktop Software to a specific folder.


As a test, create a new folder on your desktop, point the default backup location for the BlackBerry Desktop Software to this folder and attempt another backup as a test.


By default, the BlackBerry Desktop Software saves your backup files to C:\My Documents\BlackBerry\Backup on your computer.

In the BlackBerry Desktop Software, click Device > Back up.

In the File Options section, click Change > Yes.
Browse to a folder and click OK.


Test another backup.


Let us know if you receive the same error message.


Thank you.



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