09-30-2010 08:11 AM
An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
Every upgrade or downgrade Blackberry OS for strom2 9550 i always fail with that note.
Can anybody help my to fix my problem please help me please................................????????????
10-11-2010 02:20 PM
You may want to use the desktop manger software to installed the update. You can get the update from this page http://na.blackberry.com/eng/support/downloads/dow
Let us know how you make out.
10-20-2010 04:39 PM
I am attempting to reload software on someone else's bb 8530 and keep getting this error message when I attempt to download the software: "An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists."
I am a repair tech and have done many updates to software and reloading software to fix jvm error messages but I can not get this one to work properly. I attempted to follow these directions for downloading the files and then the article that explains how to do the update but the selection to update the software on the device tab is greyed out and will not allow me to select it. When the phone is first connected the computer recognizes it but says it can not connect. I click the button to update it and go through the menus that let me select which version of the software I want but when it comes to the part that should download the modules I get that error message. Just to cover all my bases, I have verified that internet is working properly on this computer.
A little background on the phone: it is a Sprint 8530 that has been wet and was power cycling when I got it for repair. I have solved the cycle problem and now I am getting a message on the phone that reads: "Reload Software: 513". The device manager software will recognize the phone is connected and will also give me a pin # but that is all.
I am also using desktop manager version 126.96.36.199
11-02-2010 10:47 AM
I had the same issue with the updater not able to download the device software.
Downloading the update via the above link worked for me (select 'other version' and pick the local device software after installing). This way the device software is installed locally first and is available for the 'flashing' of the device.
Yay... Now if the user can remember their password this time...
11-06-2010 06:59 PM
this is my exact problem. Have you figured it out?
02-21-2011 12:58 AM
I get the exact same error msg. I tried the above link that tells you to reinstall your current version, but got the same error. Is there a way to download the update other than through the desktop software (which will neither update my firmware nor my apps) and then flash it?
03-17-2011 08:59 PM
5 people missed it but the fix is the 2nd post.
Click here software link
In my case i choose USA, AT&T and then choose the BOLD, then downloaded the latest OS, and installed it.
I guess the software is for unlocked phones that are not associated with a Carrier.
Though I have used the software to update BB's before, just not my AT&T Bold i think.
12-21-2011 01:46 PM
10-07-2014 06:05 AM
well if there is anyone who is still having this problem, you have to install the latest device software, there is a link on this thread (2nd comment) to download device software for your courier specifically for you phone model, mine came in two parts (2nd part w/ phone model is the part or the 'çomponent' setup is gonna attept to download just before it gives u the error) , make sure u install both then connect your phone and setup should run smoothly an setup should not ask you about "An updated blackberry desktop software component must be insalled before you continue"
if the error still persists google "kb31007" and follow the prompts.