Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎05-24-2013
My Device: bold 9700
My Carrier: tmn

An internal server error has been detected. Please try your operation again. (EC )

Hello

 

i've tried to enter BB app world from my phone, from different browsers, from different PC and i cant login. despite i have the password right

it always appears

 

  • An internal server error has been detected. Please try your operation again. (EC )

on other forum i saw that i must have the pass sync on my phone, but, it says that the appworld isn't avaiable at my country.

 

thanks Smiley Happy

 

 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: An internal server error has been detected. Please try your operation again. (EC )

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!


birlz wrote:


on other forum i saw that i must have the pass sync on my phone, but, it says that the appworld isn't avaiable at my country.


I have no idea what "pass sync" means, but please check this page to ensure you meet the minimum requirements (including if it is available in your country):

If it is available in your country and you feel you meet the device-level system requirements, then contact your carrier to ensure that you meet the service plan (from them) requirements for access (via their network) to AppWorld.

 

Of course, if it's not available in your country, then what you are attempting is invalid, and cannot be expected to succeed. 


Do also be aware that AppWorld is merely a portal, vending apps developed mainly by others. As such, it is not your exclusive procurement source -- there are others that you can try:

  • AppWorld in selected countries
  • MobiHand everywhere in the world
  • Handango everywhere in the world
  • BPlay everywhere in the world
  • GetJAR everywhere in the world

I have found that there are very few apps that are exclusive to AppWorld. You can search the on-line catalog and then search out other procurement sources, including quite often the developer website itself.

Lastly, do understand that Blackberry does not have unilateral control over the availability of AppWorld. They have to ensure that they and their partners meet local laws and legislation for operating an e-commerce system -- and that can take time. AppWorld is in over 160 countries now and adding more and more every month.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎05-24-2013
My Device: bold 9700
My Carrier: tmn

Re: An internal server error has been detected. Please try your operation again. (EC )

Thanks for your help

 

but the problems continues

 

when i try to acess to the appworld from the desktop the error continues...

 

and, the app i'm looking (Viber) is only avaiable at the appstore.....

 

i've tried the steps.. received the emails, reboot, etc.. and it continues

 

 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: An internal server error has been detected. Please try your operation again. (EC )

"received the emails"??? I can only guess, but it sounds like you only did the 3 steps (HRT, Service Books, Reboot) in the first half of my post.

What about all of the information in the second half???


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎05-24-2013
My Device: bold 9700
My Carrier: tmn

Re: An internal server error has been detected. Please try your operation again. (EC )

yes i did

 

i tried to instal the appworld

tried to acesso from the browser, from the desktop.

 

and also looked on the other plataforms

 

no app on the other plataforms, and i still cant enter the appworld

 

sorry to bother you

 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: An internal server error has been detected. Please try your operation again. (EC )

[ Edited ]

From what I said in the 2nd half of post 2 above, I can correlate nothing that you've now said to that...examples:

 

  1. Have you checked, via the link I provided, that AW is even available to you?
  2. If it is available to you, have you contacted your mobile service provider for formal support?

From what you've said since post 2, I can find nothing that directly addresses those items...

 

Also, you say:


birlz wrote:

 

tried to acesso from the browser, from the desktop.


On the device, AppWorld is not a browser-based app (except when installing apps from it)...rather, it is an app itself installed to your BB.

So, I am quite confused as to what you are actually doing...


birlz wrote:

 

sorry to bother you 


It is no bother...it is actually why I volunteer time here...to help out those in need. But, to do so requires understanding their situation, which in your case I think that I do not (yet)...



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................