06-11-2009 04:51 PM - last edited on 07-11-2009 10:41 AM by greggor
BlackBerry® TourTM 9630 is a powerful 3G BlackBerry smartphone that offers enhanced world phone capabilities. The BlackBerry Tour smartphone targets high-end users looking for a state-of-the-art multimedia and BlackBerry performance to take with them almost everywhere they go. It represents the second-generation World Edition BlackBerry smartphone, replacing the BlackBerry® 8830 World Edition smartphone.
Software support: BlackBerry® Desktop Software 5.0 and BlackBerry Device Software 4.7.1
BlackBerry® Device Software is the set of tools and software applications that are designed to provide functionality and features on a BlackBerry smartphone.
The features of BlackBerry Device Software have been enhanced with the release of BlackBerry Device Software 4.7.1, which supports the BlackBerry® TourTM 9630 smartphone.
New features and enhancements included are:
o Device On (boot up)
o Device Off (shutdown)
o USB Cable/Accessory Connected
o USB Cable/Accessory Disconnected
o Full Battery Charge
The BlackBerry Techincal Solution Center provides technical support documentation, including knowledge base articles, product guides, and manuals, to allow BlackBerry smartphone users to troubleshoot various issues on their own. Documentation for troubleshooting issues with BlackBerry Tour 9630 can be found at: www.blackberry.com/btsc.
Helpfull Knowledge Base Articles for the BlackBerry Tour 9630
08-08-2009 02:11 PM
09-10-2009 02:26 PM
09-22-2009 08:21 PM
nice advertisement but surely only works in USA. the 3G does not work in most of Asia. No wifi so its useless for data. !! The advanced 3G is 2100 mhz by Bberry and is NOt supported by Thailand, VNam, and most countries. So why advertise GSM, edge and service international when it only works in USA ? 3G 900 mhz does not work in 90% of Thailand, Viet nam, Combodia and most of Asia.
Why is there not a software upgrade to get wifi at least
Where does it work ?
10-20-2009 06:47 PM
it's not exactly 'working' that well in the USA either. This model is plagued with workmanship and software issues.
Everything from the device locking up, etc. I'd be less concerned about WiFi than I would the reliability of the device.
I ultimately had to return my device to Verizon after the 3rd free replacement would not stop crashing when an inbound call, text, IM or email interrupted a call, then after the call ended, the phone froze up.
Over at www.crackberry.com many folks are registering their complaints about software and hardware issues, but RIM has been silent...almost ignoring the reliability problems. After 3 generations of BB, I am perplexed that this is not already resolved prior to releasing the device.
I did notice the last day before I returned my Tour (VZW worry-free guarantee) that when pluggin in the BB provided headset that there is a minor snap & crackle when rotating the headset jack 1/4 turn. I don't know if this confuses the player as to whether or not there is a headset attached.
Either way, after doing the following:
--battery pulling (about 3 a day)
--blanking out the phone & reinstalling everything
--scheduling memory cleaning (which does almost nothing anyway)
--replacing the phone with a shiny new one
--speaking with tech support for 45 mins from a landline & working their mojo
--speaking about an hour total in-store witha VZW tech
I ended up being forced to return the device. I miss the browser, miss the screen resolution, but my old curve has a few more weeks on it's contract with smAlltel & I'll probably ditch the BB format for the next couple of years.
All the recommended fixes are not seeming to work. What's crazy is that it's intermittent--meaning not every customer has this problem. Yet, no one is having this level of difficulty. After 13 years of mobile devices, I'm perplexed as to why. This was my 3rd BB & I was more pissed about returning the phone than the problems.
I want my BlackBerry...but I don't want stare at a white screen with clock in the middle for 10 minutes 3x a day.
Hopefully someone at RIM will respond...Verizon is clueless.
11-06-2009 06:50 AM
im loving the device didnt see any problems so far except sometimes the TXT msgs just dont go anywhere they just stay there with red x and u keep resending sometimes they go sometimes they dont .. that doesnt happend all the time .. as i said but it happens ... anyways my post reason is just to ask u guys if anybody had installed the new BBM on their tour?? i couldnt the browser just wont let me!!!
i tried the same one on my friend's CURVE it worked perfectly but on my tour it just wont install