04-04-2012 11:02 AM
After six months with no issues, my bluetooth earpiece now plays an annoying tune when paired with my Bold 9650. I have swapped out earpieces and still have the tune on an endless loop. Any ideas on how I can get the music to stop so I can use my bluetooth earpiece?
04-17-2012 11:46 AM
Welcome to the forums.
If you have swapped out ear pieces and are having the same issue then it would appear to be an issue with the BlackBerry® smartphone not the ear piece.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo