11-26-2008 07:29 PM
11-26-2008 07:40 PM
Try wiping the device back to factory default by going to Options-> Security Options-> General Settings-> Click in on the Menu key and select wipe handheld. This will power the device off and reboot it. Try synching after that. Good luck!
11-26-2008 09:12 PM
You will need to download your device software. You can find it here:
After downloading it, you will need to do the following:
To use the application loader tool to install BlackBerry Device Software, complete the following steps:
Note: When the Application Loader Wizard is finished examining the configuration on the BlackBerry smartphone, the Device Application Selection screen appears listing the applications available for installation. The selected check boxes indicate applications that are already installed on the BlackBerry smartphone.
11-26-2008 09:33 PM
Tamrock is correct - here is the blackberry link that identifies your problem.
11-27-2008 05:20 AM
Tamrock, Thanks so much for your help. The link you posted doesn't seem to work, but I found the download on the Blackberry site and successfully downloaded to the PC. Unfortunately, although the PC recognises the Blackberry as new hardware, the application loader fails to connect: in fact, "disconnected" appears constant in the Desktop Manager bottom bar whether the phone is connected to the PC or not.
Any thoughts for the technologically challenged?
11-27-2008 07:25 AM