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05-29-2013 09:32 AM
Hello, good morning. I tried to install an application on my BB Curve 8520, and since then the message APP ERROR 523. I've tried rebooting in Safe Mode, but when I try to backup the device lock, and you can not run the backup. When I turn on the machine the following message Uncaught exception: index 3> = 3
05-29-2013 10:28 AM
Welcome to Support Forums
First try this Knowledge Base to recover your device from this JVM error :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Do let us know if you had a problem , there are few other methods to recover but please note while recovering your device from this error you will loose device data , if you have a backup or using BB Protect you can restore it from there.
05-29-2013 01:59 PM
You are most welcome .. Its very nice to hear that your BlackBerry is back to normal .