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New Member
Posts: 3
Registered: ‎09-22-2011
My Device: Bold-At&t 9700
My Carrier: Vodafone

App Error 523

Hello Team,

 

I am facing the App 523 error with Reset button, when i press the reset button bootup and secuirty service installation happned sucefully but after that uncaught exception come and then White screen.

 

Is there any way to recover the data mainly address book.

 

Also, for the Re-installation. I have already downloaded latest version of Desktop Manger OS but when I am trying to Load new software through Loader. It shows nothing.

 

Please help

 

Thx

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App Error 523


tarunpu wrote:

Is there any way to recover the data mainly address book.


Hopefully you have a recent back up of your device.

 

For the App Error 523:

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you may see your PIN listed, or you might see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

 

Additional information:

KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone



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New Member
Posts: 3
Registered: ‎09-22-2011
My Device: Bold-At&t 9700
My Carrier: Vodafone

Re: App Error 523

hi

 

Thanks for your response.

 

I am not maintaing any backup data from last 8-9 months Smiley Sad any way to get data

 

I am getting the same message in step 5 of the loader, I have downloaded the correct version of software.

 

I am using BB Bold - 9700 and currently using Vodafone netwok in India and the file name is

 

9700jAsia_PBr6.0.0_rel1879_PL6.6.0.124_A6.0.0.448_Rogers_Wireless_Inc - Vodafone Asia pacific from this link

 http://www.blackberryfaq.com/index.php/BlackBerry_​Operating_System_Downloads


 

The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator,