09-12-2012 12:57 PM
My BB fliped... I tried to restart the system and the screen is white with a small message: App error 523 "restart". How do I reinstall the factory settings? Since I can't do anything with the phone, can I use the computer to install everything from scratch?
09-12-2012 01:16 PM
Hi ballpoint78 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...