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New Member
Posts: 1
Registered: ‎02-18-2013
My Device: 9720
My Carrier: orange

App Error 603 - How to recup data via BlackBerry Protect

Hello, 

 

My bold 9780 just went dead with App Error 603 - Reset. Well it is impossible to reset it. 

 

I use blackberry protect so all my data 'should' be in the clouds Smiley Happy

 

My question, is it possible to recuperate the data on something else than a blackberry? 

 

Can I do it online? where is it stored? 

 

I am kind of lost and no good answers to my needs on the forum so far. 

 

What do I need to do to get my data back? 

 

Thank you, 

 

Marc 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App Error 603 - How to recup data via BlackBerry Protect

Hello melkiner

 

Welcome to BlackBerry Support Forums

 

 

Sorry those Backup that are stored on BlackBerry Protect can only be restored back to a BlackBerry Device only ,

 

Regarding your issue with App Error 603 , have to tried anything to recover that device ? If not try using the application loader to load the OS back on your device :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Also refer to this Knowledge Base related to that specific error :

 

KB23951"Error 603", "App Error 603", or "JVM 603" appears on the BlackBerry smartphone

 

Try it and let us know.

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