Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-18-2013
My Device: 9720
My Carrier: orange

App Error 603 - How to recup data via BlackBerry Protect



My bold 9780 just went dead with App Error 603 - Reset. Well it is impossible to reset it. 


I use blackberry protect so all my data 'should' be in the clouds Smiley Happy


My question, is it possible to recuperate the data on something else than a blackberry? 


Can I do it online? where is it stored? 


I am kind of lost and no good answers to my needs on the forum so far. 


What do I need to do to get my data back? 


Thank you, 



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App Error 603 - How to recup data via BlackBerry Protect

Hello melkiner


Welcome to BlackBerry Support Forums



Sorry those Backup that are stored on BlackBerry Protect can only be restored back to a BlackBerry Device only ,


Regarding your issue with App Error 603 , have to tried anything to recover that device ? If not try using the application loader to load the OS back on your device :


KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader


Also refer to this Knowledge Base related to that specific error :


KB23951"Error 603", "App Error 603", or "JVM 603" appears on the BlackBerry smartphone


Try it and let us know.


Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.