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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎11-20-2013
My Device: 9790
My Carrier: Vodafone Egypt

App Error

Hello

Im Eslam from egypt , im using vodafone egypt..when i log in yahoo ,windows live,google talk...any messenger this msg apper (this application requires device enabled with blackberry data services with instant messaging copability.please contact your carrier for more information)

but BBM ,whatsapp,viber are working well.... don't knot what to do help please

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: App Error

This means that your Plan does not support emal. Check with your carrier.

 

Let me know if this help.
New Contributor
Posts: 3
Registered: ‎11-20-2013
My Device: 9790
My Carrier: Vodafone Egypt

Re: App Error

I went to vodafone customer service .they don't know anything

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: App Error

Yes what they can do is basic troubleshooting insist to be transferred to technical department.

 

Let me know if this help.
New Contributor
Posts: 3
Registered: ‎11-20-2013
My Device: 9790
My Carrier: Vodafone Egypt

Re: App Error

sooo ..this is no way to use messengers???

i have updated software to (7.1.0.714) and nuthing happened !!