04-27-2009 05:43 AM
05-01-2009 07:03 PM
Well I'm sure you'd really like the App World, as did I before it came out. However, as I'm sure you may be able to see in these forums, it isn't all it's cracked up to be. There are still a lot of bugs, and the app needs a lot of work. People aren't always getting what they paid for (Though the money sure does fly out of your account pretty quickly).
So here's to continued development AND expansion of the BB App World!
05-01-2009 10:44 PM
05-02-2009 12:32 AM
Haha too late, it's off to the clink for you. :-P
Yes, I do use the AppStore. There are definitely some bugs but all in all they don't bother me TOO much, the only problem I've had is lack of support. Aside from this place, there isn't really anything. No number to call, or email address to email, so it's just post here and pray somebody "gets around" to helping you. Not that the people here aren't helpful, but they are only human and forget things and have tons of other stuff to do as well, so problems don't get resolved terribly quickly.
Also, I've made other purchases since the one that I made that I didn't receive the app for, and they've all worked fine. Hopefully they'll hammer out the bugs and kinks and the APPS WILL FLOW (sorry, somewhat obscure movie reference).
05-02-2009 06:57 AM
Your first level of support should be here :
the only problem I've had is lack of support. Aside from this place, there isn't really anything. No number to call, or email address to email, so it's just post here and pray somebody "gets around" to helping you.
05-02-2009 02:57 PM
Yea, actually I did see that, and attempted to use it. I selected AppWorld Billing issues as my type of problem, and it brought me to a screen where it asked for a description of the problem, and then the 10 digit BB confirmation code from my purchase (which is a required item of information to continue from that point).
My problem is that I never got one of those... PayPal gave me a transaction number, but I never got one from BB, as well as not getting the App that I successfully paid for (Purchase not Found error or something?). So, since I was lacking that piece of information, I could not file a ticket. If there was a customer service number, or even an email address, that would have been my next step, to inform them that I COULDN'T use their automated ticket support system, but alas, we've now arrived at my original point.
I understand that it takes time to implement a coherent, all inclusive support system. I just fail to see why that didn't receive more attention BEFORE launching the AppWorld endeavor. Instead, people like you have to answer every little tiny question from people who should've read their manual, or done a google search. I don't envy you, it must be a rather busy job, on top of your other duties of course. :-P
05-03-2009 01:44 PM
05-03-2009 08:54 PM
05-04-2009 04:28 AM
05-04-2009 05:35 AM