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New Member
Posts: 2
Registered: ‎02-14-2013
My Device: Blackberry Bold 9790
My Carrier: Koodos

App World Blocked

My app world is blocked on my BB Bold 9790.  IT policy rules say "no service".  Server 2.4


Anyone know how  to update IT Policy Rules for server 2.4.  I'm using a MAC

 

Thanks

K

Hall of Famer III
Posts: 57,545
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World Blocked

Hi and Welcome to the Community!

The end user cannot change their on-device IT Policy. Only the BES admin can do that, so you need to talk to them.

If you are presently not on BES, then there is a latent IT Policy still on board your BB that is causing this restriction (and perhaps others). You can cleanse the IT Policy off using the Desktop Software "Reset To Factory" process. If this applies to you, be sure that you first take a full backup of your BB as it will be wiped clean by the process. Further, when you restore, do not do a wholesale restore or you will dutifully put the IT Policy back onto the BB, and you will be right back to this point...rather, do a selective restore of only those databases you require, and being very careful to not restore anything to do with IT Policy.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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