11-14-2012 06:29 AM
I use a TORCH 9800. After i recenthy updated my app world to 4.0.63, the app world icon is missing. I installed it, still not found, I tried HIDDEN options, tried RE-BOOTING, tried battery pull, nothing helped me. I found a page where there were 4 causes and 4 resolutions given. The first 3 i tried and no use. The 4 th option is to click the given URL and update the device software, but that URL itself is not working. The URL is mobileapps.blackberry.com/devicesoftware/entry.do?
11-16-2012 08:37 AM
Is this the KB article you are referring to? "BlackBerry App World icon is missing after upgrading to BlackBerry App World 188.8.131.52" http://bbry.lv/SPblgT
Are you clicking on the URL from your BlackBerry® Torch™ 9800 smartphone's browser? If so, what error message do you receive when you click on the URL? Does your data plan support internet browsing?
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!
11-16-2012 11:01 AM
I had the same issues, after an upgrade on my BB torch the app world icon was missing, I tried the resolutions which didn't work so I went to Options, Application Management and deleted the BB App World then tried again from the URL mobileapps.blackberry.com/devicesoftware/entry.do?
11-16-2012 11:55 AM
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code