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New Contributor
Posts: 4
Registered: ‎11-12-2012
My Device: Torch 9800
My Carrier: vodafone in

App World Icon Missing

I use a TORCH 9800. After i recenthy updated my app world to 4.0.63, the app world icon is missing. I installed it, still not found, I tried HIDDEN options, tried RE-BOOTING, tried battery pull, nothing helped me. I found a page where there were 4 causes and 4 resolutions given. The first 3 i tried and no use. The 4 th option is to click the given URL and update the device software, but that URL itself is not working. The URL is mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3    I am totally exhausted. Will somebody show some interest in resolving this? 

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: App World Icon Missing

Hi shrieksin,


Is this the KB article you are referring to? "BlackBerry App World icon is missing after upgrading to BlackBerry App World" http://bbry.lv/SPblgT

Are you clicking on the URL from your BlackBerry® Torch™ 9800 smartphone's browser? If so, what error message do you receive when you click on the URL? Does your data plan support internet browsing?





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New Member
Posts: 1
Registered: ‎11-16-2012
My Device: Torch
My Carrier: Virgin Media

Re: App World Icon Missing

I had the same issues, after an upgrade on my BB torch the app world icon was missing, I tried the resolutions which didn't work so I went to Options, Application Management and deleted the BB App World then tried again from the URL mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3, and installed BB App World, tihs time it worked and the app icon appeared without even having to reboot, all my apps are now back where they should be! 


Posts: 96,064
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World Icon Missing

I can confirm as well that the link in the KB article is working.

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