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New Member
Posts: 1
Registered: ‎08-20-2012
My Device: Torch 9800
My Carrier: Vodacom

App World and Email Problems

I have been using a blackberry Torch 9800 at Asia Manila and recently moved back home in South Africa but have a few problems. I have activated my BIS and my BBM is working but my App world and Facebook for blackberry is not working i receive this error massage"Blackberry App World is having trouble connecting to the blackberry App world server. Verify your network connections and try again" have tried a million times same error. Can it be that i need to upgrade software to SA's one if so do you have a link for me or what do i need to do?

Hall of Famer III
Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: App World and Email Problems

[ Edited ]

Hi and Welcome to the Community!

There are actually several public KBs that discuss that error...I suggets you search on the error message:

Hopefully one of the results will contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Fishbafana wrote:

Can it be that i need to upgrade software to SA's one if so do you have a link for me or what do i need to do?

No...the OS's all originate at RIM, and are only tailored a little by each carrier. The issues you report have nothing to do with not having your carriers specifically released OS package installed.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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