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Retired
Posts: 1
Registered: ‎07-23-2009
My Device: Not Specified

App World bug: I have an app that partially downloaded a...

[ Edited ]
App World bug: I have an app that partially downloaded and is in MyWorld. When I select Reinstall it downloads the app but fails on the installation. I have completely removed App World with this hopes this app would not be in MyWorld anymore and I could start fresh. However, everytime I reinstall App World the app is still in MyWorld and fails when I reinstall. How can I clear this app from MyWorld?Local RIM tech support could not solve this problem.Thanks (removed personal information)
Message Edited by thundergeek on 07-23-2009 03:43 PM
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Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World bug: I have an app that partially downloaded a...

Hi there!

Your inquiry needs to be sent as follows. Go to this URL:
https://www.blackberry.com/CSOHelp/index.do?ft=generic

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

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