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New Member
Posts: 1
Registered: ‎03-29-2013
My Device: Storm 2 9520
My Carrier: Mcel

App World disappeared and I cant seem to download it

Hi, 

So somehow I cannot find App World in my Storm 2 9520 anymore.

When, using Opera Mini, I logo into the "http://us.blackberry.com/apps/app-world.html?d=others&o=m" website, I am given 3 choices:

  • UPgrade Today
  • Browse Apps
  • Download it today

Of course I click the last one, only to be directed to this address: "https://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld" on which I am informed that

"Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser on your BlackBerry® smartphone."

If I click the link above, it loops back to the same page!

 

What can I do??

 

 

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Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: App World disappeared and I cant seem to download it

Hi and Welcome to the Community!

 

Well, first thing...AppWorld is an actual installed app on your BB, you don't use it on your BB via any browser (e.g., Opera).

 

The only time a browser is involved is if you run a browser on your computer, and connect your BB to your PC via USB...normally, though, I believe that the required plug-in is only compatible with IE (though I so rarely use that method that I'm not sure if perhaps they've improved upon that restriction).

 

So I am not quite certain that I understand exactly what you are doing...please clarify.

 

Did you perhaps intend your use of Opera to be one of attempting to re-install AW onto your BB? If so, then please first verify if AW remains installed on your BB:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

If it does, then what happened when the icon vanished? Did you install something? An update? A theme? Something else? If so, that may be hiding the icon from you. Or you may have accidentally hidden/moved the icon.

 

If it is not installed, then to reinstall, please use your native BB Browser and go to:

and attempt the reinstall in that manner.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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