07-20-2013 02:56 PM
I want the Solution as quickly as possible.... ><
Have you tried any previous suggestions within this thread ?
If you're also having problem in updating BlackBerry ID software then try this KB which has been posted and helped many users with this error :
KB29613 : The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
08-03-2013 10:33 AM
08-03-2013 12:07 PM
To open my App world it says that it requires the latest version of the BlackBerry ID, so I pressed upate but it says the 'Software update was interrupted. Please try again.' So I turned my phone off and pressed update over and over again but nothing happens. My internet connection is great, my bbm and everything else works fine.
When I pressed close instead of update, here's what came up, BlackBerry Identity installaton failed. Please try again later. (80002)
Hi and Welcome to the Community!
Here is a KB that discusses that error (or a similar one):
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
In addition, you can try this sequence:
1) Remove both AppWorld and the Identity app from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
Good luck and let us know!
08-12-2013 07:10 AM
i have an issue linked to this one. after i install the NEW bb_ID, the Desktop Manager would reinstall the old one, always, always, always.