03-29-2013 04:58 AM
03-31-2013 11:16 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest reseting your password by going to www.blackberry.com/blackberryid and click on forgot password. If you can not reset your password then I would suggest creating a new BlackBerry ID from the same website.
Let me know if you have any more questions.
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