11-06-2010 12:38 AM
Just got my new and first blackberry (Torch 9800)
So far, I must say this is the worst experience since windows 3.1
Every time I try to download from Blackberry App World... I get stuck on the Blackberry App World Setup page: Check that your computer and BlackBerry® smartphone are ready.
I get stuck at step one: Get the BlackBerry App World Browser Plug-in. * Please do not navigate away from this page while the App World Browser Plug-in is installing. After installing the plug-in again and again it's simply impossible to make it to step 2. And I've tried on 3 different computers.
From my phone... I try to access Blackberry App World, I'm asked to log in to my blackberry ID and it just freezes at Authenticating... (for hours!)
Hope someone can fix this because this phone is going back to the store in less than 48 hours and I'm moving to an iPhone.
Not to mention wifi won't work unless I turn off mobile connection and google map won't work on wi-fi because I don't have an internet plan.
11-06-2010 09:11 PM
I had issues with the blackberry id login screen for the App world too... I just created a new id and everything was fine after that.... not sure if that's your only problem though...
12-29-2010 08:04 AM
So no chances for me either.... I'm having the same problems you had!!!!
I don't have the choice to return it! One month has passed! Argh....
Please let me know if you have suggestion...
12-29-2010 09:52 AM
I think you should wipe whole system and see if that helps. First you should back up if there is something you want to save. Then go to settings -> security -> security wipe. I dont know if that helps but worth to try.
You can also get apps elsewhere than just appworld (crackberry.com etc. google it). I cant use appworld neither but thats because I live in finland and appworld does not support my country. Still I think this is the best smartphone I have had or tried. If you bougth this for appworld you certainly should get Iphone.
02-06-2011 08:47 PM
BB 9800 suddenly app world disappeared unable to install it - suddenly my device is not able to run app world??? There is a bug! Help
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
If after that, still you can't, I'd try re-isntalling AppWorld. Go to your Options > Device > Application Management and delete AppWorld. Then reinstall it from your BlackBerry browser at www.blackberry.com/appworld
02-06-2011 11:58 PM
02-21-2011 06:23 PM
I must agree with all of those above because I have the same problem, but only on Win7 desktop. My wifes vista lap top worked fine, got the browser plug in, etc.
Is there something about Win7 that stops it all. I also tried via a 32bit version of IE8 with same results.
BTW, does anyone from BB tech support ever read these forum entries?: