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Contributor
Posts: 15
Registered: ‎07-27-2012
My Device: BlackBerry 9900
My Carrier: giffgaff

App World

I keep getting this error when i try to connect to use app world without wifi. I have 3g internet by giffgaff so i dont understand why app world doesnt let me download things.The error is cannot get new token due to devile offline state.(Error id:40760)

Contributor
Posts: 15
Registered: ‎07-27-2012
My Device: BlackBerry 9900
My Carrier: giffgaff

Re: App World

and i have got a new sim and i have tried battery pull...
Posts: 95,139
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order for AppWorld to work for you.  So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.



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Contributor
Posts: 15
Registered: ‎07-27-2012
My Device: BlackBerry 9900
My Carrier: giffgaff

Re: App World

No i dont have a blackberry data plan , as giffgaff sell it seperately for 3 pounds. But the thing is not so long ago the app world worked fine and i didnt have the data plan and i was able to download things off it and stuff without wifi or the data plan Smiley Happy
Contributor
Posts: 15
Registered: ‎07-27-2012
My Device: BlackBerry 9900
My Carrier: giffgaff

Re: App World

plus when i got to settings click onto device and then BlackBerry ID it says Unable to update Blackberry ID account information while offline
Posts: 95,139
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World

You can't update or have a BlackBerryID with no BlackBerry Internet Service or data plan.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 15
Registered: ‎07-27-2012
My Device: BlackBerry 9900
My Carrier: giffgaff

Re: App World

Yeah i can understand that.. so does that mean that only with wifi enabled will i be able to use app world ? . As i have unlimited internet on my phone.. but the only thing that wont work is the BBM and emails and the browser as i dont have the blackberry add on.

Posts: 95,139
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World

Correct, you NEED the BlackBerry Data Plan for AppWorld.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-06-2011
My Device: Pearl 9100
My Carrier: NA

Re: App World

[ Edited ]

Hi,

 

I also faced the same issue. I rectified it by deleting the appworld from my mobile and then downloaded it again from 

Edited content to comply with Community Guidelines and Terms and Conditions of Use.

through the mobile browser. Different versions are available here. Choose the one appropriate to the OS version of your device. Mine is working fine now.

 

Regards

Jain John