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Contributor
Posts: 48
Registered: ‎01-15-2012
My Device: playbook
My Carrier: cogeco
Accepted Solution

App download problem

[ Edited ]

Yesterday I decided to buy an app from BB Appworld, specifically, Private Memo by Infinite Apps.  Everything went well up to and through the payment but when I clicked on download I got an error message to the effect that some kind of product key was not obtainable; thus, no download.  I send an email to the vendor, no response.  I sent an email to Blackberry and got back some kind of boilerplate BS.  It's only $2 but there is a principle involved I would say.  I don't expect anyone to have a solution for this, but just beware of buying from that app producer.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: App download problem

[ Edited ]

Scratch my reply...I just noticed that, while you posted in the Curve board, your device is a PlayBook...I gave you incorrect instructions therefore...stand by and this thread will be moved to the appropriate section.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 48
Registered: ‎01-15-2012
My Device: playbook
My Carrier: cogeco

Re: App download problem

NO, I have a Curve 9360 and  it is a Curve app that this is about.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: App download problem

Ahhh...OK...well darn, it's a shame I wiped out my first reply then...oh well, thank goodness for forum macros!!

 


 

First, I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes) and see if you can reinstall from the Uninstalled apps list.


If step (4) does not happen as listed, then the clear cache did not work.

 



For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use the above AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided

 

Otherwise, you do need to keep pressure on the developer...and having the exact and complete error message would help as well.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 48
Registered: ‎01-15-2012
My Device: playbook
My Carrier: cogeco

Re: App download problem

Well I'll be darned!  Your cache clear fix worked like a charm.  THANK YOU VERY MUCH.  I will bookmark this thread for future reference.

Ted

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: App download problem

Excellent! You are most welcome indeed...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................