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02-27-2013 06:41 PM - edited 02-27-2013 06:45 PM
Yesterday I decided to buy an app from BB Appworld, specifically, Private Memo by Infinite Apps. Everything went well up to and through the payment but when I clicked on download I got an error message to the effect that some kind of product key was not obtainable; thus, no download. I send an email to the vendor, no response. I sent an email to Blackberry and got back some kind of boilerplate BS. It's only $2 but there is a principle involved I would say. I don't expect anyone to have a solution for this, but just beware of buying from that app producer.
Solved! Go to Solution.
02-27-2013 06:56 PM - edited 02-27-2013 06:57 PM
Scratch my reply...I just noticed that, while you posted in the Curve board, your device is a PlayBook...I gave you incorrect instructions therefore...stand by and this thread will be moved to the appropriate section.
02-27-2013 07:09 PM
Ahhh...OK...well darn, it's a shame I wiped out my first reply then...oh well, thank goodness for forum macros!!
First, I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes) and see if you can reinstall from the Uninstalled apps list.
If step (4) does not happen as listed, then the clear cache did not work.
For more registration key information, see this KB:
In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:
Otherwise, you do need to keep pressure on the developer...and having the exact and complete error message would help as well.
Good luck and let us know!
02-27-2013 07:30 PM