08-22-2013 05:55 PM
08-26-2013 12:56 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10144
Also with any app error or JVM error present on the BlackBerry smartphone, you will not be able to backup your data.
Let me know if you have any more questions.
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