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07-13-2013 11:29 AM
Solved! Go to Solution.
07-13-2013 02:06 PM
I don't find any relevent KB related to this specific error " App Error 433 " !
Still .. most often those errors are always related to any application that we Install on your device or sometime Device OS itself , there is a way to access our device event logs , refer to this KB for help :
KB29215 : How to view event logs on a BlackBerry smartphone
You have to scroll through those logs to see this error ( Starting with Uncaught exceptions ) and with which application it is related , Sometime deleting that particular application may fix this error. Or first do a backup of your device then delete third party aplications from your device one at a time and see if that error disappear.
If above fails then there is another options , First do a Backup of your device using Desktop Software , then you can perform a Clean OS reload which I'm sure will fix your issue .
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
After reload first check if error cease , then proceed with a selective restore . you can install a fresh copy of each application from BlackBerry World . But take caution and don't install unknown 3rd party apps that you rarely use . If after installing any of those apps error re-appear you will know the original culprit .
07-13-2013 02:38 PM
07-13-2013 02:48 PM
You may not find " App Error 433 " on your device event logs , but you will sure find anything related to " Uncaught exception: ..... " So search for that , then you'll know the application with which it is related .
You can reboot you device right now , then whenever you get this error search those event logs , I'm sure it will help .