06-16-2012 06:38 AM
06-16-2012 05:58 PM
As services delivered via a proper BIS-level data plan, both of your issues are I believe related. The timing of both failing sounds like it is roughly the same, is it not? So, what I would do, if I were you, is to contact my mobile service provider and find out why, when you are paying them for these services, they are now suddenly blocking you from using these services.
06-16-2012 06:35 PM
06-16-2012 06:44 PM
Hmmm...OK, I interpreted them closer together in time from your first post...but talking to your carrier is of course an excellent step as they are responsible for all of your formal support.
In the meantime, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Maybe that will work...if not, then continuing with the carrier remains you formal support channel.
06-16-2012 06:52 PM
06-16-2012 07:14 PM
06-17-2012 09:19 AM
That is quite odd...the firm way to check if AW is actually installed is this:
That will show you if it's installed and, if so, the full version number.
If it's not installed, then this link, from the BB Browser, should properly install it:
Beyond that, continuing with your carrier formal support is of course advised.