Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎04-17-2009
My Device: Not Specified

App world error: telling me I should upgrade to a browsing plan?

I downloaded the app world to my bb bold (through the phone's browser), and when I try to access it, I get the following error: "Upgrade your service to a plan that includes browsing and discover a world of possibilities at Blackberry App World.  Contact your service provider for more details"

 

I have a plan that includes browsing...otherwise I wouldn't have been able to download App World from my phone's browser, right?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: App world error: telling me I should upgrade to a browsing plan?

well, if I were you I would simply contact your service provider and explain that you cannot use App World. Why not do that directly?

the explanation is that some carriers give a browsing access using only their own conduit, excluding all other form of internet (like the one required for BlackBerry App). Vodafone France does that for example, requiring an additional subscription.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: