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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App world: how to get back purchased app ?

 

Hello vadim123

 

 

Thanks for your patience !

 

At first , As you're unable to view that app in your device so from a PC browser visit BlackBerry World and login with your BlackBerry ID , Click on My World > are you able to view that application > If you are then you can reinstall it .

 

Secondly , if you did a backup of your device data including all of your apps before you did the Device Software update . If you have a backup which include that specific application then you can Reinstall it using Desktop Software. Can you confirm if you have it . But I am not sure if that application will still support your new OS 7.1 .So  you have to try it . So please try those and let us know.

 

Hey Vadim 123 , I have send you a private message within this forums can you please check that .

 

 

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Contributor
Posts: 12
Registered: ‎04-25-2013
My Device: 9810
My Carrier: life

Re: App world: how to get back purchased app ?

Hello prince2012

 


As you're unable to view that app in your device so from a PC browser visit BlackBerry World and login with your BlackBerry ID , Click on My World > are you able to view that application > If you are then you can reinstall it .

 


 

Unfortunately No, Im not able to view that app.

At least it's very strange, because I see that app on the history tab. but how to install it again ?

 

 

history

 

 


Secondly , if you did a backup of your device data including all of your apps before you did the Device Software  


I didn't, unfortunately... and seems it was my mistake.

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App world: how to get back purchased app ?


vadim123 wrote:

 

At least it's very strange, because I see that app on the history tab. but how to install it again ?


Hi vadim123

 

That is the reason you're unable to view that application on your device in Uninstall list in My World  option .

 

 


vadim123 wrote:

I didn't, unfortunately... and seems it was my mistake.



As the application is on History list and also you don't have a backup , I don't find any other option to reinstall that application , as that application is currently unavailable on BlackBerry World . 

 

Sorry to say but I don't find or see any possible solution to this problem.

 

Here is the contact email of that developer  mobyware@gmail.com that I find on his contact info . I suggest email that developer constantly unless he reply you back , and let you know about the possible solution.

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Contributor
Posts: 12
Registered: ‎04-25-2013
My Device: 9810
My Carrier: life

Re: App world: how to get back purchased app ?


Here is the contact email of that developer  mobyware@gmail.com that I find on his contact info . I suggest email that developer constantly unless he reply you back , and let you know about the possible solution.


Oh Dear, I wrote an email to mobyware@gmail.com, but got:

MobyWare Pantich
7:38 AM (3 hours ago)
 
to me
  Sorry, we are not developers of this app. Please, contact developer's support.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App world: how to get back purchased app ?

Hi vadim123

 

 

Again some bad news and we're struck ! 

 

The only hope that I can see , if you contact your Carrier or mobile provider and let them know about this issue . If your carrier is unable to help you in any regard then ask them Escalate this particular issue to BlackBerry . Believe me they can do it for free .

 

Can you try that !

 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 12
Registered: ‎04-25-2013
My Device: 9810
My Carrier: life

Re: App world: how to get back purchased app ?

Who is "carrier" ?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App world: how to get back purchased app ?

Hi vadim

 

Carrier is the one to whom you pay your monthly mobile bills or from whom you're using your BlackBerry Services .

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 12
Registered: ‎04-25-2013
My Device: 9810
My Carrier: life

Re: App world: how to get back purchased app ?

Hey, prince2012.
Thanks for your help and I hope you still following with me Smiley Happy

Actually they are (my carrier) have nothing to do with this, because it is not an issue they are even competence.

Can I escalate the issue to Blackberry independently?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: App world: how to get back purchased app ?

 

Yes vadim I will follow you Smiley Happy

 

 

Regarding Carrier , yes they are and they have such capabality to escalate such issue to BlackBerry directly and it will be free . Also who is your Carrier ? Is your wireless service provider is  " life " I don't find any such carrier who provide BlackBerry Services !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 12
Registered: ‎04-25-2013
My Device: 9810
My Carrier: life

Re: App world: how to get back purchased app ?

Yes its "Life", and yes they are not provide BlackBerry Services.
http://www.life.ua/en/