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New Contributor
Posts: 2
Registered: ‎11-01-2012
My Device: blackberry playbook
My Carrier: t-mobile
Accepted Solution

App world won't accept password

Hi, Hope someone can help us here. We have a password set on our playbook and when we use device manager it works fine. When we go to the app world and try and download something it asks for the user and password but constantly tells us the password is incorrect. we have changed the password to no avail. Any help would be gratefully received. Thanks.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: App world won't accept password

Hey hedgeyles,

Welcome to the BlackBerry® Support Community Forums.


The user name and password BlackBerry® App World would be requesting is your BlackBerry® ID. To better assist you; what is the full error message you receive? 





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New Contributor
Posts: 2
Registered: ‎11-01-2012
My Device: blackberry playbook
My Carrier: t-mobile

Re: App world won't accept password

Hi Hatchback,
Thanks for getting back to us but we have managed to change the password again which seems to have resolved the problem.