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Posts: 22
Registered: ‎08-09-2009
My Device: Not Specified
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AppWorld 2.0 is not available while in Roaming

Hello. 

 

I have AT&T data account in my BB and for all the time AppWorld was working for me. But after 2.0 upgrade or maybe just for last days I cannot run it any more. It says AppWorld is not available in my country. I suspect this because I'm currently in Ukraine and my phone is in roaming mode. But why should it work this way? Doesn't it detect my original device/plan country?

 

Also does it use BIS or BES cause I have both on my device and BES server is in Russia. But again it worked fine before with any settings and in any country.

 

Please advise. I need to access it. 

 

 

-Sergey

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: AppWorld 2.0 is not available while in Roaming

It won't work in the Ukraine. You haven't said what model device, but it could connect over WiFi IF your BIS were detected. Otherwise, I just don't think so.



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Contributor
Posts: 11
Registered: ‎05-06-2010
My Device: Bold 9700
My Carrier: AT&T

Re: AppWorld 2.0 is not available while in Roaming

I am having the same issue (AT&T - USA customer, roaming in Israel). I am currently using BIS. If I would switch to my company's BES (located in the US), would that help?

Posts: 95,104
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: AppWorld 2.0 is not available while in Roaming

 


spetnik wrote:

I am having the same issue (AT&T - USA customer, roaming in Israel). I am currently using BIS. If I would switch to my company's BES (located in the US), would that help?


It is certainly worth a try!

 

Let us know.



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Contributor
Posts: 11
Registered: ‎05-06-2010
My Device: Bold 9700
My Carrier: AT&T

Re: AppWorld 2.0 is not available while in Roaming

Not sure about the "worth a try" Smiley Happy. What would be the best way for me to find out before I make the switch?

 

Thanks

AJS

Posts: 95,104
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: AppWorld 2.0 is not available while in Roaming

 


spetnik wrote:

Not sure about the "worth a try" Smiley Happy. What would be the best way for me to find out before I make the switch?

 

Thanks

AJS


 

You won't know until you try.

How do you propose this "switch"?



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Contributor
Posts: 11
Registered: ‎05-06-2010
My Device: Bold 9700
My Carrier: AT&T

Re: AppWorld 2.0 is not available while in Roaming

Is there any way to get an official answer from RIM? What do you mean "propose this switch"?

Posts: 95,104
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: AppWorld 2.0 is not available while in Roaming

 


spetnik wrote:

Is there any way to get an official answer from RIM? What do you mean "propose this switch"?


 

You can call your carrier tech support and ask for a RIM level technician.

 

The "propose this switch" was in reference to your statement "make this switch".

How do you plan to switch?



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Contributor
Posts: 11
Registered: ‎05-06-2010
My Device: Bold 9700
My Carrier: AT&T

Re: AppWorld 2.0 is not available while in Roaming

I meant "switch" to BES. I am currently on BIS using IMAP for mail. I can technically switch to BES (and would do so for AppWorld access), but do not wish to unless I know for sure that it will solve the problem.

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: AppWorld 2.0 is not available while in Roaming

I don't know that it will solve the problem.

 

What model do you have, do you have WiFi, if you connect using WiFi and turn off your mobile network, that could help the device recognize your BIS connection.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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