Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 17
Registered: ‎08-17-2012
My Device: 9900 Bold
My Carrier: 02
Accepted Solution

AppWorld Error message

Can anyone help me, please?

 

I'm getting an error message when I try to use AppWorld to download. I'm trying to download Dropbox but the same thing happens with any app.

 

I get to the app screen and click download and it starts to "think" then it brings up this message:

"There is an issue with the current session. Please login to continue (Error Id: 30702)

 

I went to the Dropbox website and tried to download from there but it got part way through the download and showed an Error.

 

I've also got the "uncaught exception java.lang.Error" message too.

 

I've tried pulling the battery but this didn't seem to have any effect.

 

Hall of Famer III
Posts: 58,166
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: AppWorld Error message

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................