Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 12
Registered: ‎02-04-2011
My Device: Torch 9800
My Carrier: Bell Mobilité

AppWorld create a new ID impossible



I have new BlackBerry Torch, I never use AppWorld with my old Pearl. So I try to create a new ID with my phone, it's not working. I try create online with my PC, impossible the link to create a new ID not working. I try to contact BlackBerry webmaster, impossible. So what can I do ?

New Member
Posts: 1
Registered: ‎02-04-2011
My Device: Torch
My Carrier: ATT

Re: AppWorld create a new ID impossible

I am having the exact same problem.  Tried to create ID via regular Blackberry Site, webmaster inquiry says contact support forum.  Need help quick!  Error message:  

“We cannot connect you to BlackBerry App World.  Please ensure that your device is connected to the wireless network and try again.”  I am connected to the network but it still gives me the same message.



Hall of Famer III
Posts: 58,821
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: AppWorld create a new ID impossible

If you follow RIM on Twitter (@BlackBerryHelp), you'd get notifications of various things...including an outage in the AppWorld infrastructure at the moment. While we don't know the technical details nor have an ETA, we do know (from their tweets) that they are actively working on it.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: AppWorld create a new ID impossible

Hey Everyone


We're currently aware of an issue affecting BlackBerry ID. We are actively working on a resolution and apologize for the inconvenience.







Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Posts: 12
Registered: ‎02-04-2011
My Device: Torch 9800
My Carrier: Bell Mobilité

Re: AppWorld create a new ID impossible

Good ! 


Thanks !