11-02-2009 01:51 PM
When upgrading to BlackBerry Device Software version 5.0, if you have installed an application that is not compatible with BlackBerry Device Software 5.0 prior to the upgrade to BlackBerry Device Software version 5.0, the icon for that application will no longer be present on the BlackBerry smartphone.
This issue is caused when incompatible applications previously downloaded from BlackBerry App World are removed by BlackBerry Device Software 5.0 and are moved to an 'Archived' state. This behavior is outlined in KB19913.
There are two resolutions for this issue please see below:
Upgrade to BlackBerry App World version 22.214.171.124 by downloading the latest version from http://www.blackberry.com/appworld
To resolve this issue on BlackBerry App World versions 126.96.36.199 or earlier, complete the following steps:
The applications affected by this behavior will be ones installed from BlackBerry App world and that exist in the list of incompatible applications oulined in KB19913.