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04-14-2013 06:15 AM
I upgraded today OS of my Blackberry Torch 9800 to v. 6.0 subv. 9249. Unfortunately right now two apps disappeared from MyWorld - Fuel Economy Calculator and Quick Slide. Both were purchased by me in 2011. Could you explain why were these apps removed from my account? Fuel Economy Calc is still available on your website but I'm really not willing to pay again for soft I have already purchased.
When it comes to Quick Slide, it is no linger available and it even stopped working on the device. Please advise.
04-14-2013 11:49 AM
First off, please refer to this information posted at the top of every page of this site:
Next, please use a PC/Browser to view the AppWorld catalog page (while NOT logged into you BB ID on your PC) for each of your desired apps:
Fuel Economy Calculator:
I don't receive any results when I search on "Quick Slide"...perhaps it has a different name? You may have better results searching.
Review carefully the requirements for Carrier, Country, Device Model, and (likely most important in your situation) OS level. It is also possible that, when the developer released the app, it was compatible with the OS levels available at that time (e.g., something that says "Operating System: 4.6.0 or higher", if it was released pre-OS6, then it may well not be compatible with OS6). You may need to contact the developer to find out specifics.
The items should still be visible in your account, but may show as uninstalled or unavailable if they are no longer compatible with the OS level that you upgraded to.
If you still feel you need formal help with your AppWorld account, then you need to obtain formal support from BlackBerry. Formal BlackBerry support for anything at all is obtained by first contacting your mobile service provider and convincing them to escalate your case up to BlackBerry...that is the only way to receive free formal support from BlackBerry for anything, including AppWorld issues.
04-14-2013 01:40 PM
04-14-2013 01:44 PM