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New Contributor
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Apps not showing up / won't download

Hi,

 

I have a blackberry bold 9700 with OS 5.0.0.602 (platform 5.1.0.112)

 

When I go into app world on the phone and I click on an app to download the screen goes blank,all i see for e.g is "WhatsApp Messenger" to the top but the rest of the screen is blank,when I click to go back,I am seeing all the app to choose from and download but when I try to click on any to download the screen goes blank.

Hall of Famer III
Posts: 57,271
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

No,it didn't work,I'm still just able to see all the apps etc but whenever I click on it to install,screen changes and goes blank like i described above.
Hall of Famer III
Posts: 57,271
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download


keron0531 wrote:
No,it didn't work,

I'm sorry, but I need clarity...did the process complete exactly as I described, yet the behavior did not change? Or did the process not complete as described?

 

Thanks!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

the process completed,after i held the ALT key etc,app world did close,it didn't freeze up and i tried it again but same problem,i can take a screen shot for you to see what it looks like
Hall of Famer III
Posts: 57,271
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

No need for a screen shot, I believe you...I just wanted to be certain that the Clear Cache actually did what it was supposed to do, and what you've now said indeed confirms that.

 

OK, then next you can try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

No,sorry,tried it,still didn't work.... same problem
Hall of Famer III
Posts: 57,271
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

OK next test...with AppWorld installed, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens with AW.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎04-05-2013
My Device: Blackberry Bold 9700
My Carrier: Digicel

Re: Apps not showing up / won't download

tried it,still doesn't fix my problem
Hall of Famer III
Posts: 57,271
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Apps not showing up / won't download

Wild guess...you don't happen to be on BES do you?

Alternatively, has your BB ever been on BES, but perhaps was not properly cleansed?

And, this is new behavior, right? It used to work fine? Or has it always worked this way?


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................