04-05-2013 12:00 PM
I have a blackberry bold 9700 with OS 18.104.22.1682 (platform 22.214.171.124)
When I go into app world on the phone and I click on an app to download the screen goes blank,all i see for e.g is "WhatsApp Messenger" to the top but the rest of the screen is blank,when I click to go back,I am seeing all the app to choose from and download but when I try to click on any to download the screen goes blank.
04-05-2013 12:32 PM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
04-05-2013 01:27 PM
No,it didn't work,
I'm sorry, but I need clarity...did the process complete exactly as I described, yet the behavior did not change? Or did the process not complete as described?
04-05-2013 01:41 PM
04-05-2013 02:00 PM
No need for a screen shot, I believe you...I just wanted to be certain that the Clear Cache actually did what it was supposed to do, and what you've now said indeed confirms that.
OK, then next you can try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
04-05-2013 02:40 PM
OK next test...with AppWorld installed, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens with AW.
04-05-2013 03:01 PM