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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-12-2012
My Device: Torch 9800
My Carrier: 918390829301

Apps world upgrade

Guys I upgraded my whatsapp messenger and then my apps world and since the the icons of both have vanished from my blackberry torch screen. All attemptes of retrieving the same have failed. I even  reinstalled the apps world and whatsapp messenger but the same result. Have done hard reboot also. pls help.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Apps world upgrade

Hey mayanksahai,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB29422


Let me know if you have any more questions.





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