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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: Curve 9360
My Carrier: Vodafone

Assistance Required

[ Edited ]


I have been facing a total harrassment while using the Blackberry handset Model 9360 and IMEI
358(personal info removed)!!

During last one year I have submitted my phone nearly 5 times to the Blackberry authorised service centre and every time I give the phone I get more problems in return.


The phone has had all kinds of issues - heating, hanging, charging port not working, trackpad working on its own, network not getting connected, phone going for automatic restart etc etc!

Now, Its been a few hours I got my phone back from service centre, and the phone doesnt even last 5mins!!!!!

I am actually very fed up with the kind of services and experience I have gone thru!!


(personal info removed)

Hall of Famer III
Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Assistance Required

Hello and Welcome to the Community!

We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB and the service centers.

In regards to your hoping for some formal reply to your message -- please understand that these forums are a user-to-user support channel, not a user-to/from-BlackBerry (nor your service center) formal conduit. As such, it is unlikely that they will see what you have written. We here are just other users, like you, trying to get the most we can out of our BBs.

Front line support for BB's is, by contract, not provided by BlackBerry. The carriers, authorized resellers, and authorized service centers are responsible for ALL front line formal support to their end users, and have the ability (indeed, responsibility!) to escalate cases into BlackBerry that they cannot solve (at no fee to the end user). But, you cannot (for free) bypass your service center and escalate directly to anyone...you must follow the escalation path that your service center must have in place.


It is possible to bypass your service and seek assistance direct from BlackBerry, but such involves fees since you are bypassing your support contract. You can research "Incident Support" here:

If you desire to ask other kind volunteers for specific assistance about how to get the most use out of your BB, then this forum would indeed be the correct place for that.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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