04-16-2013 01:50 AM
I bought a smartphone Blackberry 9630 Tour of locked to the operator Verizon.
Firmware version - v220.127.116.111 (Bundle 1059, Platform 18.104.22.1684).
Separately purchased unlock code phone - the phone started to work with SIM cards my operator Beeline.
But, there is a question. Tab - Options - Password-enabled password lettering on a blue background - Enabled - and padlock. Password can not be disabled - the menu does not even have that option. Further, on the tab - Options - Security Options - Firewall - Status - Enabled, again locking yellow on a blue background, as you can not disable. Next tab - Options - Security Options - Information available IT policies, in my view, and prevents the removal of the password - IT Policy Name: Secure BB_CHNG03622757 Last Updated: Oct 14,2010 01:41.
When you restart your phone, you need a password to unlock - this I understood, the password changed. But when you connect your phone to your computer when you run the program, BlackBerry Desktop Software, and other similar programs, you have to enter a password to access. Password that I type when loading the phone does not fit. Because of this, I can not update the phone software and install the Russian language. I contacted the seller, he replied that he had no additional passwords never established that all was well after purchasing the phone.
Please help me to solve this issue with the removal of the lock, in order to fully enjoy the work of this remarkable device.
Best Regards, Viktor
04-16-2013 11:49 AM
Hi and Welcome to the Community!
From what you say, I fear you have been misled by the seller...refer:
The required seller steps have not been carried out. Your BB remains with an IT Policy that is blocking many functions. The IT Policy is there due to the BB having been, at some point in the past, associated with a BES/Enterprise environment, and was never properly cleansed of that.
You can do so yourself, but you will be "hoping for the best" that the seller has properly completed all of their other steps. If you wish to try, then please conduct the Buyer steps in that KB, and add one more step:
When you restore, DO NOT do a complete restore...rather, only do a selective restore of databases you require (e.g., Contacts, Calendar) but DO NOT restore any databases that discuss anything about IT Policy. See the link in my auto-sig on this post for complete backups recommendations.
04-16-2013 01:57 PM
Many thanks to you, brother, for a really sensible and practical advice!
I will write the seller to "unfettered" smartphone from BES.
Best Regards, Viktor
04-19-2013 11:23 AM
Dear friend, thank you very much for your help with the answer!
There is another open question. I wrote the seller, using data from your answer that you need to do, but he either did not understand me, or is there some other "problematic issues" that I can not understand, as we say in Russia, "pitfalls". Seller replied that he did so. But I myself think that if he had done all that the IT policy would be dropped. In connection with this question, can I, and in general, have a right to call your service provider, most likely Verizon, once the smartphone is locked on Verizon, knowing the bear and pin device, the name of the IT policy and the date of its renewal with a request to clear the IT policy device? If yes, you can, please link to it.
With great hope and respect, Viktor
04-19-2013 12:09 PM