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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-11-2013
My Device: BlackBerry Bold 9780
My Carrier: Student

Associated Email Account

I currently just sold my old blackberry device to a friend of mine, but I forgot to remove my email account, so now our devices are connected. I woke up the next morning and found out that my display name on bbm has changed into her name. Does anyone know how to disassociate our blackberry devices without meeting each other? Because she's out of town and I really need this to get solved. Please help!

Thank you so much.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Associated Email Account

Hello JosefannyAmadea


Welcome to BlackBerry Support Forums


Before selling you device you should have wiped your device ,But  Now you friend have to perform a security wipe , and add or create his own  BlackBerry ID on that device.Go through this Knowledge Base and let your friend to follow this :


 KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone.


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