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New Contributor
Posts: 2
Registered: ‎01-21-2013
My Device: Bold

Attempting to open a secure connection but server's certificate is untrusted

I'm having a window that pops up every minute on my Blackberry Bold device with the below message:

 

"You are attempting to open a secure connection to: rcp.ap.blackberry.com but the server's certificate contains a different domain name: gateway.2wire.net"

 

and then presented with 3 options: "Continue", "Close Connection" or "View Certificate".

 

popup

 

 

Upon clicking "View Certificate", it is stated that gateway.2wire.net is "Untrusted Cert Chain", "Stale Chain Status" and "Not Trusted", therefore I did not select "Continue" for it.

 

Could you let me know how I may remove this popup completely please?   I've been to this thread

 

http://supportforums.blackberry.com/t5/Other-BlackBerry-Smartphones/Continuous-quot-attempting-to-op...

 

and tried the solutions suggested within, ie. resending the service books and re-registering my device, also checked the device's date and time as well, but to no avail.  I would appreciate your advice on this problem please.  Thank you.  

 

 

 

Developer
Posts: 68
Registered: ‎11-24-2010
My Device: Not Specified

Re: Attempting to open a secure connection but server's certificate is untrusted

Hi,

 

        I am facing the same issue, on blackberry 5.0 & 6.0 device. Can any one help ? 

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Attempting to open a secure connection but server's certificate is untrusted

Hi,..

 

Try to hard reset the device and re-activate if needs ..

 

thanks

 

Please update the result after applied..

Thanks
Developer
Posts: 68
Registered: ‎11-24-2010
My Device: Not Specified

Re: Attempting to open a secure connection but server's certificate is untrusted

hi,

 

 Thanks for reply.. but will that help? i doubt as I have a new device and even this issue is reproducibale on simulator.

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Attempting to open a secure connection but server's certificate is untrusted

Yes mostly the Hard reset the device works..

 

If not try to delete the Email account and add again.  

 

And the last option is to Backup the Device and Wipe and restore and Add the Account on the Device. As it is the issue of the Certificates this will surely work for you. 

 

 

thanks

Please update the result after applied..

Thanks
New Contributor
Posts: 2
Registered: ‎01-21-2013
My Device: Bold

Re: Attempting to open a secure connection but server's certificate is untrusted

Hi,

 

I was posted the one who posted the original message.   I found out that the error occurred due to an unstable internet connection, as it only happened in the office and not at home.   Restarting the modem helped then and the problem did not recur.  

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Attempting to open a secure connection but server's certificate is untrusted

Yes i saw one article says unstability due to internet connection . .

 

Anyways thanks for  your update.

 

Thanks

 

 

Please update the result after applied..

Thanks
Developer
Posts: 68
Registered: ‎11-24-2010
My Device: Not Specified

Re: Attempting to open a secure connection but server's certificate is untrusted

Thank you... Smiley Happy