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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-18-2013
My Device: Tourch 9800
My Carrier: ATT

Attempting to open a secure connection

My torch keeps getting a pop up stating You are attempting to open a secure connection , but the server's certificate is not trusted. When try to close connection it pops right back up! When hit trust certificate it ask to choose a new key store password. What is this? How do I get rid of this?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Attempting to open a secure connection

Hello smcel6996


First try those steps in a sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


Try those and see if that helps .If problem persists then please follow this Knowledge Base :


KB15204 : Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting


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