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New Contributor
Posts: 6
Registered: ‎01-29-2010
My Device: Curve 8520
My Carrier: Orange

Attempting to recover a dead Torch 9850

I'm hoping this thread can help me and others with this issue get our BlackBerry working again, I have seen others fix their 9900 and I don't see why it should be any different with the 9850. Before anyone say's anything, I CAN'T get a replacement, this is NOT an option for me since the phone was a gift and I live in Dominican Republic, no Sprint here. Here's my story:

So I got a Torch 9850 from Sprint as a gift from a friend. It suffered the nuked syndrome and I haven't been able to fix it. For the first few weeks I messed around with it trying all the steps I knew to get a nuked BlackBerry back alive. My PC does detect the BlackBerry, and so does AppLoader, but it keeps restarting and so AppLoader wouldn't successfully load the OS on it.

A few days ago OS 7.1 was released for the 9850 and YES! AppLoader finally started the loading OS process...but it's not all happiness there either. When it gets to the second step "Wait for device initialization", right after the "Load JVM and system software" step, that's when the restarting starts again. 

When AppLoader is reconnecting to JVM, the phone enters a restarting loop and so an error shows saying "Unable to connect to device" and no matter how much I hit "Retry" it won't get past it. So this is where I need help, is there anyone out there that has been able to fix their 9850? If so, how? Or anything that could help get through this, ANYTHING.

Thank you in advance!

PD: BBSAK, BlackBerry Master Control, Jl_cmder, none of those would work they someone don't detect the BlackBerry.

Stefany Baez Rodriguez
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Attempting to recover a dead Torch 9850

I also encountered a JVM error and was having trouble reloading the OS.  At the point where it says Retry, if you're also given the option to Ignore, try that one instead.  I can't remember what it was I was ignoring but doing so allowed the reloading process to complete and today my phone is as good as new.

 

 

Let us know if that helps you.  Smiley Happy


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New Contributor
Posts: 6
Registered: ‎01-29-2010
My Device: Curve 8520
My Carrier: Orange

Re: Attempting to recover a dead Torch 9850

Unfortunately, the only options I am given are "Retry" and "Cancel" Smiley Sad 

Any other ideas?

Stefany Baez Rodriguez
Highlighted
New Contributor
Posts: 4
Registered: ‎02-08-2012
My Device: Torch 9800
My Carrier: 3 - UK

Re: Attempting to recover a dead Torch 9850

Hi Stefany,

 

I noticed that you have put this problem on a few forums. DId you ever find out an answer?

 

Im having the exact same problem.